Privacy Policy

Welcome to Zenon Go ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile or web application ("App") or any related services. We are committed to protecting your privacy and ensuring transparency about your data.

1. Who This Policy Applies To

• Customers: who browse or purchase products.
• Merchants: who list and sell products.
• Riders: who deliver goods to customers.

2. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Profile picture (optional)
• Password (securely hashed)
• Date of birth (optional for verification)

b. Business Information (for Merchants)

• Store name and address
• Product listings, pricing, and inventory
• Order and transaction history

c. Delivery & Logistics Information (for Riders)

• Vehicle type and registration
• Government-issued ID (where required)
• Ratings and delivery history

d. Location Data

• Foreground location: We collect your location while the app is in use, primarily for order and delivery coordination.
• Background location: For riders, we collect location data even when the app is closed or not in active use, to:
  • Enable real-time delivery tracking
  • Optimize route assignment
  • Ensure rider availability and performance insights

This background location access is only collected with the rider's explicit permission and can be revoked anytime through device settings.

e. Device and Usage Data

• Device token
• App crash logs and diagnostics
• Interactions with app features (e.g., taps, swipes)

f. Payment and Transaction Data

• Payment method (tokenized via third-party processors)
• Order summaries
• Wallet credit history

Note: We do not store raw credit/debit card details. All transactions are processed securely via PCI-compliant gateways (e.g., Paystack, Flutterwave).

3. How We Use Your Information

• Facilitate registration, logins, and authentication
• Process orders, deliveries, and payments
• Match customers with merchants and available riders
• Provide real-time order and delivery tracking
• Communicate with users via in-app messages, emails, or push notifications
• Analyze usage for performance improvements and feature enhancements
• Prevent fraud, abuse, or illegal activity
• Comply with applicable laws and regulations

4. Legal Bases for Processing (GDPR Compliance)

If you're located in the European Economic Area (EEA), we process your data under one or more of the following legal bases:

• Consent – For background location, marketing, or newsletters
• Contractual necessity – To fulfill our obligations to you (e.g., delivering an order)
• Legal obligations – When required by law
• Legitimate interest – For analytics, fraud prevention, or product improvement

5. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Riders and Merchants: To fulfill and coordinate orders
• Payment Providers: For transaction processing
• Cloud and Hosting Providers: For infrastructure and data storage
• Analytics Tools: To help us understand and improve app usage
• Law Enforcement: When legally obligated or for fraud prevention

6. Data Retention

We retain your data:

• For as long as your account is active
• As needed to fulfill our legal, contractual, or business obligations
• For a reasonable period post-account closure to comply with legal requirements

You may request account deletion, after which your personal data will be anonymized or deleted within 30 days, except where retention is legally required.

7. Your Privacy Rights

Depending on your region (e.g., EEA, UK, California), you may:

• Access a copy of your data
• Update or correct personal information
• Request deletion of your account and data
• Withdraw consent (e.g., for location or marketing use)
• Object to or restrict processing in certain cases

To exercise these rights, contact us at: 📩 support@zenon.systems

8. Security Measures

• Encrypted data transmission (HTTPS)
• Password hashing and salting
• Access control and auditing
• Secure third-party integrations

While no system is foolproof, we strive to ensure your information is always protected.

9. Children's Privacy

Our platform is not intended for users under the age of 13 (or the age of digital consent in your country). We do not knowingly collect or solicit data from children.

10. Changes to This Policy

We may revise this Privacy Policy occasionally. When we do, we will notify users through the app or by email. Your continued use of the app after such updates constitutes acceptance of the revised policy.

11. Contact Us

Zenon Go Team
📧 Email: support@zenon.systems
🌐 Website: www.zenon.systems