Effective Date: July 17, 2025 | Last Updated: July 17, 2025
Welcome to Shop & Go ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile or web application ("App") or any related services. We are committed to protecting your privacy and ensuring transparency about your data.
1. Who This Policy Applies To
Customers: who browse or purchase products.
Merchants: who list and sell products.
Riders: who deliver goods to customers.
2. Information We Collect
a. Personal Information
Name
Email address
Phone number
Profile picture (optional)
Password (securely hashed)
Date of birth (optional for verification)
b. Business Information (for Merchants)
Store name and address
Product listings, pricing, and inventory
Order and transaction history
c. Delivery & Logistics Information (for Riders)
Vehicle type and registration
Government-issued ID (where required)
Ratings and delivery history
d. Location Data
Foreground location: We collect your location while the app is in use, primarily for order and delivery coordination.
Background location: For riders, we collect location data even when the app is closed or not in active use, to:
Enable real-time delivery tracking
Optimize route assignment
Ensure rider availability and performance insights
This background location access is only collected with the rider's explicit permission and can be revoked anytime through device settings.
e. Device and Usage Data
Device token
App crash logs and diagnostics
Interactions with app features (e.g., taps, swipes)
f. Payment and Transaction Data
Payment method (tokenized via third-party processors)
Order summaries
Wallet credit history
Note: We do not store raw credit/debit card details. All transactions are processed securely via PCI-compliant gateways (e.g., Paystack, Flutterwave).
3. How We Use Your Information
Facilitate registration, logins, and authentication
Process orders, deliveries, and payments
Match customers with merchants and available riders
Provide real-time order and delivery tracking
Communicate with users via in-app messages, emails, or push notifications
Analyze usage for performance improvements and feature enhancements
Prevent fraud, abuse, or illegal activity
Comply with applicable laws and regulations
4. Legal Bases for Processing (GDPR Compliance)
If you're located in the European Economic Area (EEA), we process your data under one or more of the following legal bases:
Consent – For background location, marketing, or newsletters
Contractual necessity – To fulfill our obligations to you (e.g., delivering an order)
Legal obligations – When required by law
Legitimate interest – For analytics, fraud prevention, or product improvement
5. Information Sharing and Disclosure
We do not sell your personal information. However, we may share your data with:
Riders and Merchants: To fulfill and coordinate orders
Payment Providers: For transaction processing
Cloud and Hosting Providers: For infrastructure and data storage
Analytics Tools: To help us understand and improve app usage
Law Enforcement: When legally obligated or for fraud prevention
6. Data Retention
We retain your data:
For as long as your account is active
As needed to fulfill our legal, contractual, or business obligations
For a reasonable period post-account closure to comply with legal requirements
You may request account deletion, after which your personal data will be anonymized or deleted within 30 days, except where retention is legally required.
7. Your Privacy Rights
Depending on your region (e.g., EEA, UK, California), you may:
Access a copy of your data
Update or correct personal information
Request deletion of your account and data
Withdraw consent (e.g., for location or marketing use)
While no system is foolproof, we strive to ensure your information is always protected.
9. Children's Privacy
Our platform is not intended for users under the age of 13 (or the age of digital consent in your country). We do not knowingly collect or solicit data from children.
10. Changes to This Policy
We may revise this Privacy Policy occasionally. When we do, we will notify users through the app or by email. Your continued use of the app after such updates constitutes acceptance of the revised policy.
